Last updated: April 23, 2026
Effective date: April 23, 2026
Version: 4.0
View version history →These Terms of Service (“Terms”) govern your access to and use of Catch (“Catch,” “we,” “us,” or “our”), the commitment intelligence platform operated by Viralzy LLC (DBA Catch), a Wyoming limited liability company.
By accessing or using Catch, you agree to these Terms. If you are using Catch on behalf of an organization, you represent that you have authority to bind that organization to these Terms, and “you” refers to both you individually and that organization.
If you do not agree to these Terms, do not use Catch.
These Terms apply alongside our Privacy Policy and any Data Processing Agreement (DPA) executed between you and Catch. Where conflicts exist, the order of precedence is: signed Master Services Agreement > signed Order Form > signed DPA > these Terms > Privacy Policy.
This document distinguishes between commitments that are in place today and capabilities that are in active development. Where a feature or service-level commitment is not yet fully operational, we say so.
Read this if you read nothing else:
Catch is a commitment intelligence platform. The Service helps sales teams extract commitments made to customers from communication tools (email, calendar, Slack, CRM, call and meeting platforms), tracks those commitments through completion, and surfaces execution gaps.
Catch is currently operating in a defined early-access window. During this window:
Catch may make Beta Features available within the Service. Beta Features:
Customer’s use of Beta Features is voluntary. Customer should evaluate Beta Features before relying on them for business-critical decisions.
We may modify, add, or remove features. For material changes that reduce functionality of a paid plan during a current Subscription Term, we will provide reasonable advance notice (typically 30 days) and, where feasible, offer comparable alternatives or a prorated refund of unused fees.
To use Catch, you must create an account and provide accurate, current, and complete information. You are responsible for maintaining the accuracy of this information.
Workspace Administrators may invite Authorized Users. Customer is responsible for the actions of all Authorized Users in the Workspace and for ensuring they comply with these Terms.
You are responsible for safeguarding your account credentials. You must:
We are not liable for losses arising from your failure to safeguard credentials.
You must be at least 18 years old and legally able to enter into a binding contract. Catch is a business product not intended for individual consumer use or for users under 18.
During the early-access window:
Self-serve checkout is not available during the early-access window. All invoicing is handled directly. Self-serve subscription checkout is on our roadmap for post-early-access.
Fees are exclusive of taxes. You are responsible for all sales, use, value-added, and similar taxes, except for taxes based on Catch’s net income.
Invoices unpaid more than 30 days past due may result in suspension of the Service. We will provide at least 7 days’ written notice before any suspension for non-payment.
Catch will use commercially reasonable efforts to resolve material service issues before any refund or termination becomes necessary. Except as expressly provided in these Terms or an Order Form:
We may change pricing for new Subscription Terms with at least 30 days’ written notice. Price changes do not affect the current Subscription Term. Founding-customer rates are protected through the duration specified in the Order Form.
Subject to your compliance with these Terms and payment of applicable fees, Catch grants you a limited, non-exclusive, non-transferable, non-sublicensable license to access and use the Service during the Subscription Term solely for your internal business purposes.
You may not, and may not permit others to:
We may suspend access to the Service immediately if:
Where feasible, we will provide notice and an opportunity to cure before suspension.
If Customer exceeds the seat counts, ingestion volumes, API call rates, or other usage limits specified in the Order Form, Catch may, at its discretion:
Catch will use commercially reasonable efforts to notify Customer before applying throttling or suspension.
You represent and warrant that:
Catch processes communication content from sales reps’ email, calendar, messaging, and call accounts. Many jurisdictions impose specific requirements on workplace monitoring, including but not limited to:
You are solely responsible for compliance with applicable workplace monitoring, recording, employment, and privacy laws. Catch does not provide legal advice. We strongly recommend you consult qualified employment and privacy counsel before deploying Catch and ensure your monitored employees receive clear written notice.
Some communications processed by Catch will involve third parties outside your organization (your customers, prospects, vendors). You are responsible for ensuring that your privacy notices and contractual relationships with these third parties accommodate the processing the Service performs.
You are responsible for maintaining accurate roster information (which sales reps are monitored, role assignments, team structure). The Service’s outputs depend on accurate configuration.
You will use the Service only for its intended purpose. You will not use the Service to surveil individuals beyond the work-related commitment-tracking purpose for which it is designed.
You are responsible for the security and configuration of:
Catch is not responsible for outcomes arising from misconfiguration of Customer’s source systems, incorrect permission grants, or unauthorized access to Customer’s environment outside the Service.
You retain all right, title, and interest in and to Customer Data. Catch acquires no ownership rights in Customer Data.
You grant Catch a limited, non-exclusive license to access, store, process, copy, transmit, and display Customer Data solely as necessary to provide the Service to you, comply with applicable law, and exercise our rights under these Terms.
Catch will not:
These restrictions are detailed further in our Privacy Policy and are reinforced contractually with every subprocessor.
You may export your Customer Data in a portable format at any time during your Subscription Term and for 30 days after termination, by request to privacy@usecatch.io. After 30 days post-termination, Customer Data is permanently deleted per the retention schedule in the Privacy Policy.
You may request deletion of Customer Data at any time. Deletion is performed within 30 days, with backup retention of up to 30 days additional, after which data is irreversibly purged. Anonymized aggregate data that cannot be linked back to you may be retained per the Privacy Policy.
Catch’s processing of Customer Data is governed by our Privacy Policy and, where executed, the Data Processing Agreement. Both are incorporated by reference into these Terms.
Catch’s current subprocessor list is published in the Privacy Policy and at usecatch.io/security. Catch will provide Workspace Administrators with at least 30 days’ advance notice of material changes to the subprocessor list, where feasible.
The Service, including all software, designs, documentation, models, logos, trademarks, and other materials provided by Catch, is and remains the property of Catch and its licensors. Nothing in these Terms transfers ownership of any Catch IP to you.
If you provide suggestions, ideas, feature requests, or other feedback (“Feedback”), you grant Catch a perpetual, irrevocable, royalty-free, worldwide license to use that Feedback to improve the Service. Feedback is not Confidential Information.
You may not use Catch’s name, logos, or trademarks without our prior written consent, except to factually identify Catch as your service provider.
If you authorize Catch to use your name and logo as a customer reference (subject to your standard approval process), you grant Catch a limited license to do so for marketing purposes during the term of the engagement and for 12 months after.
“Confidential Information” means any non-public information disclosed by one party to the other that is marked confidential or that should reasonably be understood to be confidential given its nature and the circumstances of disclosure. Customer Data is Customer’s Confidential Information. The Service’s non-public functionality, pricing, and roadmap are Catch’s Confidential Information.
Each party will:
Confidentiality obligations do not apply to information that:
Each party represents that it has the legal authority to enter into and perform these Terms.
During an active Subscription Term, Catch warrants that:
If the Service materially fails to perform as warranted, your exclusive remedy is for Catch to use commercially reasonable efforts to correct the issue, or to terminate the affected Subscription Term and refund the prorated unused portion of fees paid.
Except as expressly set forth in Section 10.2, the Service is provided “as is” and “as available.” Catch disclaims all warranties, express or implied, including implied warranties of merchantability, fitness for a particular purpose, non-infringement, and any warranties arising from course of dealing or usage of trade.
Catch does not warrant that:
During the early-access window (Section 2.2), the Service is provided with an acknowledged reduced level of maturity. Some capabilities are explicitly disabled (notably automated email send), features may change or be removed, and service-level commitments are best-effort. Customer acknowledges this status and accepts the Service with this understanding.
The Service uses artificial intelligence to extract commitments, generate findings, and produce recommendations. Customer acknowledges that:
Customer is solely responsible for any actions taken (or not taken) in reliance on the Service’s outputs.
Without expanding the indemnification scope in Section 12 or the liability cap in Section 11, Catch is responsible for:
These responsibilities are operational commitments, not separate warranties or indemnities. Remedies for breach of these responsibilities are subject to Sections 10.2, 11, and 12.
Service availability depends in part on third-party integrations and infrastructure providers. Disruptions, outages, API changes, deprecations, rate limits, or terms changes by third-party platforms (including but not limited to Google, Microsoft, HubSpot, Salesforce, Slack, Zoom, Stripe, Anthropic, Supabase, Railway, Vercel, Sentry) are outside Catch’s reasonable control.
Catch is not liable for service disruptions caused by third-party platforms. Catch will use commercially reasonable efforts to maintain functionality during third-party changes and to communicate material disruptions affecting the Service.
During the early-access window, Catch provides commercially reasonable best-effort support. No specific uptime, response time, or service-level guarantees apply during this window unless expressly committed in an Order Form.
After exit from early-access status, service-level commitments will be defined in the Order Form, Master Services Agreement, or a separate Service Level Agreement. Customers requiring specific service-level commitments before standard SLAs are published may negotiate them in an Order Form.
Except for the exclusions in Section 11.3, each party’s aggregate liability arising out of or relating to these Terms or the Service is limited to the fees paid or payable by Customer to Catch in the 12 months preceding the event giving rise to the claim.
Except for the exclusions in Section 11.3, neither party will be liable for any indirect, incidental, consequential, special, exemplary, or punitive damages, or for loss of profits, revenue, business, goodwill, or data, even if advised of the possibility of such damages.
The limitations in Sections 11.1 and 11.2 do not apply to:
Customer acknowledges that the fees reflect the allocation of risk in these Terms, including the limitations above, and that Catch would not provide the Service on these terms without these limitations.
A security incident affecting Customer Data is treated as a breach of Catch’s confidentiality obligations under Section 9, to the extent it results from Catch’s failure to maintain the security measures committed in Section 10.6 and the Privacy Policy. Such breaches fall under the exclusion in Section 11.3 and are not subject to the cap in Section 11.1, except to the extent the incident is caused by:
Catch’s notification, response, and remediation obligations for security incidents are described in the Privacy Policy and any executed Data Processing Agreement.
Catch will defend Customer against any third-party claim that the Service, as provided by Catch and used in accordance with these Terms, infringes a valid US patent, copyright, or trademark, and will pay damages finally awarded or amounts agreed in settlement.
This obligation does not apply to claims arising from:
If the Service is or may become subject to an infringement claim, Catch may at its option: procure the right for Customer to continue use, modify the Service to be non-infringing, or terminate the affected portion of the Service and refund prepaid unused fees.
Customer will defend Catch against any third-party claim arising out of:
Customer will pay damages finally awarded or amounts agreed in settlement.
The indemnified party must:
These Terms apply from the date you first accept them and continue until terminated.
Each Subscription Term is for the duration specified in the Order Form. Subscriptions auto-renew for successive equivalent periods unless either party gives written notice of non-renewal at least 30 days before the end of the then-current term.
Either party may terminate these Terms or any Order Form for cause upon written notice if the other party:
Either party may terminate the auto-renewal of a Subscription Term by written notice at least 30 days before the end of the then-current term. Termination for convenience does not entitle Customer to a refund of fees paid for the current Subscription Term.
A Pipeline Audit engagement may be terminated:
Upon termination:
Neither party will be liable for delay or failure to perform (other than payment obligations) caused by events beyond reasonable control, including acts of God, natural disasters, war, terrorism, civil unrest, government actions, internet or utility outages, third-party platform outages, or pandemics. The affected party will use reasonable efforts to mitigate the impact and resume performance.
These Terms are governed by the laws of the State of Wyoming, United States, without regard to conflict-of-laws principles.
Subject to Section 15.3, the parties consent to the exclusive jurisdiction of state and federal courts located in Wyoming for any disputes arising under these Terms.
Before initiating any formal dispute resolution, the parties will attempt to resolve disputes informally by contacting each other through the addresses in Section 19. The parties will negotiate in good faith for at least 30 days before pursuing formal action.
To the extent permitted by law, all disputes will be resolved on an individual basis. Class actions, class-wide arbitrations, and representative actions are not permitted.
Either party may seek equitable relief (including injunctive relief) for breach of confidentiality, IP, or restrictive covenants in any court of competent jurisdiction without first complying with Sections 15.2 or 15.3.
We may modify these Terms. When we make material changes, we will:
Continued use of the Service after the effective date of changes constitutes acceptance. If you do not agree to material changes, you may terminate per Section 13.4.
A history of material changes is maintained at usecatch.io/terms/changelog.
Non-material changes (typos, structural reorganization, clarifications that do not change Customer rights or obligations) may be made without notice.
The Service integrates with third-party platforms (Gmail, Microsoft, HubSpot, Salesforce, Slack, Zoom, Stripe, and others). Each third-party platform is governed by its own terms of service and privacy policy. Catch does not control these platforms and is not responsible for:
If a third-party platform changes in ways that affect the Service, we will use commercially reasonable efforts to maintain functionality but are not obligated to do so where the change is outside our control. See also Section 10.7.
Catch publishes its security posture, subprocessor list, and active hardening roadmap at usecatch.io/security. For Customers requiring contractual audit rights beyond this published information (including but not limited to right to receive periodic security questionnaire responses, copies of audit reports, or on-site review), audit rights are addressed in the executed Master Services Agreement or Data Processing Agreement.
These Terms, together with the Privacy Policy, any executed Order Form, any executed DPA, and any executed Master Services Agreement, constitute the entire agreement between the parties regarding the Service and supersede all prior or contemporaneous agreements, proposals, or representations on the subject matter.
Where conflicts exist between documents: signed Master Services Agreement > signed Order Form > signed DPA > these Terms > Privacy Policy.
If any provision of these Terms is found unenforceable, the remaining provisions remain in effect, and the unenforceable provision will be replaced by an enforceable provision that most closely reflects the original intent.
Failure to enforce any provision is not a waiver. Waivers must be in writing.
You may not assign these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, sale of substantially all assets, or by operation of law. Any prohibited assignment is void.
The parties are independent contractors. These Terms do not create any partnership, joint venture, agency, or employment relationship.
These Terms are for the benefit of the parties and do not create rights in any third party.
Notices must be in writing and sent to the addresses in Section 20 (or to such other address as a party designates in writing). Email is sufficient for routine notices; legal notices (termination, breach) require email plus written confirmation by mail.
The Service may be subject to US export control and economic sanctions laws. You will comply with all such laws and will not export, re-export, or transfer the Service to any prohibited destination, entity, or individual.
If the Service is licensed by or on behalf of any United States government entity, it is licensed as “commercial computer software” under the applicable Federal Acquisition Regulation and Defense Federal Acquisition Regulation Supplement provisions. No additional government rights are granted beyond those in these Terms.
Headings are for convenience and do not affect interpretation.
For questions about these Terms or to provide notices required under these Terms:
These Terms were last reviewed by Catch leadership on April 23, 2026. They are intended to be legally enforceable in the United States and to comply with applicable law in jurisdictions where Catch operates. Customers requiring a Master Services Agreement, Data Processing Agreement, or other contract document should email legal@usecatch.io.